Robin Grönholm
Senior strategic designer crafting engagement and value – for user and business. Also a fully capable frontend (JavaScript) developer.
Featured work
A collection of crafts within the sphere of user experience and service design.
Workshop: Design storm with customer support
Client: Afa Försäkring
When: 2024-Q2
Why: identify and map the most central pain points among customers calling customer support. Also picking up design ideas on how to solve them. Also strengthening the collaboration with customer support and frequently use them as a source of various customer truths.
Duration: 2 hours
Tool: Miro
Workshop: Design storm with product team “Mina sidor”
Client: Afa Försäkring
When: 2024-Q1
Why: identify and map the collective design ideas of the team.
Duration: 4 hours
Tool: Miro